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23 Penwortham Rd
London, SW16
United Kingdom

+44 (0)7947 926 292

Silurum - Customer Insight & Strategy



Customer Feedback

Customer comments and complaints (especially complaints) are like gold dust. They tell you where your organisation is not meeting expectations and can also provide you with insights into how to achieve a competitive advantage.


We show you how best to stimulate feedback, how to make sense of it and how to use it.