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23 Penwortham Rd
London, SW16
United Kingdom

+44 (0)7947 926 292

Silurum - Customer Insight & Strategy



Customer Journeys

“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.”

Jeff Bezos

The road to a customer transaction can look very different when looked at through the eyes of the customer. 


In this exercise we map out the typical experiences your customers encounter when doing business with you and – crucially – highlight where and how you may be losing business and not even be aware of it.